NetOps Support for SREs with ONES Innovation | Aviz Networks

Power up your NetOps Support Framework for SREs with ONES Innovation

April 17, 2025ONES & SONiC

Why a NetOps Support Framework matters

In modern, interconnected environments, a robust NetOps Support Framework underpins reliability, performance, and seamless connectivity. It aligns tooling and process for visibility, automation, troubleshooting, and continuous improvement—especially critical in multi-vendor, multi-NOS networks that include SONiC.

Key Components of NetOps Support Frameworks

1) Network Monitoring & Management

Next-gen extensions: Network Orchestration and Streaming Telemetry combine to automate operations and feed analytics with real-time data.

Network Orchestration

The orchestration engine translates high-level intent into device-level tasks for routers, switches, firewalls, and load balancers—covering service provisioning, policy enforcement, and lifecycle operations.

Telemetry Streaming

A telemetry collector gathers near real-time data from devices via gRPC, NETCONF, or SNMP and forwards it to telemetry consumers such as monitoring tools, analytics platforms, and ML systems for insight and action.

2) Fault Management & Troubleshooting

3) Change Management & Configuration

  1. Control and coordination of changes
  2. Version control and documentation
  3. Approval processes and tracking

4) Performance Optimization

  1. Capacity planning and bandwidth management
  2. QoS implementation
  3. Traffic engineering and optimization
  4. Proactive strategies to prevent degradation

5) Security & Compliance

  1. Threat detection and security monitoring
  2. Firewall management and access control
  3. Compliance (e.g., PCI-DSS, GDPR)
  4. Vulnerability assessment and patching

Supporting Multi-Vendor NOS & Switch Hardware

Heterogeneous environments demand vendor-agnostic monitoring and management to normalize operations across different NOS and ASICs.

  1. Consolidated dashboards spanning all devices
  2. Integration with diverse NOS APIs for unified control
  3. Use of standardized protocols (SNMP, NETCONF, REST)
  4. Cross-vendor fault ops: alert/event correlation, centralized ticketing, coordinated vendor engagement
  5. Change management: standardized templates, CMDB integration, change tracking/rollback
  6. Performance engineering: bandwidth allocation, consistent QoS, load-balanced traffic engineering

Service Level Agreements (SLAs): Why they matter

SLAs set clear expectations between providers (e.g., Aviz Networks) and customers for availability, responsiveness, and performance. They improve accountability, reduce risk, and maintain user experience.

  1. KPIs: availability, packet loss, latency, throughput, response time
  2. Availability targets: uptime percentages over defined periods
  3. Response & resolution: time commitments for incidents/requests
  4. Maintenance windows: planned downtime & notifications
  5. Escalation paths: processes for critical incidents
  6. Remedies: service credits/compensation on breaches
  7. Reporting: regular reviews to assess performance and improve

Introducing ONES (Open Networking Enterprise Suite)

ONES unifies observability/visibility, orchestration, and assurance for SONiC and vendor-proprietary NOS, and extends 24×7 support for SONiC with proactive, predictive, and prescriptive analytics.

ONES — Value & Beyond

MONITOR

Monitor your entire multi-NOS fabric: inventory across Broadcom/Marvell/NVIDIA ASICs; full-fabric topology; traffic, system health, bandwidth, and more.

ORCHESTRATE

Configure your SONiC fabric with ease: intent-based CLOS, pre/post validation, config-drift checks, one-click upgrades via ZTP or custom images.

SUPPORTABILITY

NetOps simplified: proactive health tracking (CPU/mem, links, errors), instant device access, and collaborative workflows with SONiC experts.

With SONiC’s rapid adoption, ONES has become a one-stop solution for multi-vendor deployments—combining streaming telemetry, programmable APIs, intent-based design, and SLA-driven assurance to accelerate deployment and improve resilience.

Author: Arakkal Kunju Mohammed Yasser — Director of Engineering, Site Reliability Engineering

FAQs

  1. What are the key components of an effective NetOps Support Framework?

Monitoring/management, fault management, change management, performance optimization, and security/compliance—backed by orchestration and streaming telemetry for automation and deep visibility.

  1. How does ONES simplify NetOps for multi-vendor and multi-NOS environments?

ONES provides a vendor-agnostic single-pane-of-glass with inventory, deep telemetry, and orchestration across SONiC and proprietary NOS—supporting Broadcom, Marvell, and NVIDIA ASICs.

  1. What role do SLAs play in NetOps support and infrastructure resilience?

SLAs define availability and performance KPIs, response/resolution times, maintenance and escalation—driving accountability, efficiency, and business continuity.

  1. How does ONES integrate telemetry and orchestration for SONiC-based networks?

ONES ingests near real-time telemetry and applies intent-based orchestration (e.g., CLOS), enabling automated config validation, proactive troubleshooting, and consistent operations.

  1. What are the benefits of predictive analytics in SONiC network operations?

Predict failures early, plan capacity, reduce downtime with automated workflows, and guide optimization using historical trends combined with real-time signals.

  1. How do SLAs improve NetOps efficiency and service reliability?

They lock in uptime targets, set response/resolution SLAs, enforce KPI monitoring, and define remedies—improving customer satisfaction and stability.

  1. How does ONES simplify SONiC adoption in network environments?

By centralizing monitoring, automating configuration/deployment, enabling real-time telemetry, and providing 24×7 SRE support for fast issue resolution.

  1. How does predictive analytics help prevent network failures?

It correlates historical and live telemetry to surface early-warning patterns, forecast bottlenecks, and trigger preventive actions before user impact.

  1. How does ONES integrate with existing IT and security tools?

Through CMDBs, incident/ticketing platforms, security/compliance frameworks (e.g., PCI-DSS, GDPR), RESTful APIs, and standard telemetry consumers.

  1. What makes ONES different from traditional network orchestration tools?

ONES adds intent-based fabric design, streaming telemetry, AI-powered analytics, multi-vendor/ASIC support, and SLA-driven assurance on top of basic configuration/monitoring.